Shipping Policy:
At OfficeManiac, we prioritize efficient and reliable delivery service for all our customers. Below are the details of our shipping policy.
Processing Time:
- Standard Processing: Orders are typically processed within 1-3 business days.
- Expedited Processing: In some cases, orders may be processed and shipped on the same day.
- Non-Business Days: Please note that we do not ship on weekends and holidays, unless specified by the shipping carrier.
Shipping Rates and Delivery Estimates:
- Complimentary Premium Shipping: We offer free Premium Shipping on all orders.
- Delivery Timeframe: Most orders are delivered within 3-7 business days, subject to lead times and order placement timings.
Shipment Confirmation and Tracking:
- Confirmation Email: Once your order is shipped, you will receive a Shipment Confirmation email with your tracking number(s).
- Tracking Activation: Tracking numbers will be active and trackable within 24 hours of shipment.
Geographic Coverage:
- Mainland Shipping: We ship to all states within the contiguous United States, excluding Alaska and Hawaii.
- Extended Regions: On certain occasions, we may accommodate shipping to Alaska and Hawaii, depending on the order size and supplier capabilities. We encourage customers from these states to contact us for potential shipping arrangements.
Contact Us:
- For any inquiries or special requests regarding our shipping policy, please reach out to us at Support@Officemaniac.com.
Returns Policy:
At OfficeManiac, our commitment is to ensure your complete satisfaction with every purchase. To honor this commitment, we provide a comprehensive 30-day return policy.
Return Policy Overview:
- Eligibility Window: You have 30 days from the date of receipt to initiate a return request.
- Condition of Item: To qualify for a return, the item must be in the same condition as received - unused, with original tags, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Exceptions and Specifics:
- Alternate Supplier Policies: Certain suppliers may offer a Lifetime Warranty and Part Replacements instead of returns. Please contact customer service for details on these specific brands.
Return Process:
- Initiating a Return: To begin the return process, contact us at Support@Officemaniac.com. Our team will provide detailed instructions for returning your item(s). Items returned without prior authorization will not be accepted.
- Return Shipping: Please note that customers are responsible for all return shipping charges. We recommend using a trackable shipping method for your return.
- Return Address: Since our suppliers ship directly from their warehouse, the return address will be the supplier's address indicated on the product.
- Restocking or Cancellation Fee: Depending on the supplier, a restocking fee ranging from 10-20% may apply plus 3% processing fee unless paid via wire in which the 3% will be waived. For orders canceled next day 3% will be deducted for the processing fee.
Refund Process:
- Upon receipt of your return, our supplier will inspect the item and notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed, minus any applicable restocking fee, and automatically credited to your original payment method within 7-10 days.
Contact Information:
- For any inquiries regarding our Shipping & Returns Policy, please reach out to us at Support@Officemaniac.com or contact Mason at +1 (678) 986-1160.
We are committed to ensuring that your experience with OfficeManiac is seamless and positive. For any further assistance, our customer support team is readily available to help.